Workspace · Dubai Metro Guardian · AMBER
Crisis Director
CD

Metro Guardian Command Dashboard

Operational picture · auto-refresh 30s

Active Incidents
27
▲ 4 vs 1h
FLRT Deployed
12 / 18
67% utilisation
Tankers In-Cycle
34
ETA avg 22 min
Open SLA Breaches
3
-2 vs 1h
Rainfall (mm/h)
18.4
Severity: AMBER
Pump Stations Online
42 / 44
2 in maintenance
Citizen Reports (24h)
318
▲ 96
Vendors On-Call
9
ack 100%
Live Operations Map
CriticalHighMediumTanker
Incident Feed
  • INC-2041 Water-logging · Al Quoz Ind 3 CRITICAL 2 min
  • INC-2040 Pump trip · Station PS-12 HIGH 7 min
  • INC-2039 Road flood · SZR Exit 43 HIGH 11 min
  • INC-2038 Citizen report · Karama MEDIUM 14 min
  • INC-2037 Sensor anomaly · Deira LOW 19 min
Rainfall Trend (last 6h)
Mean Time To Acknowledge (today)

Incident Management

Triage · Assignment · Resolution

IDReportedTypeLocationSeverityAssignedStatusSLA
INC-204109:12Water-loggingAl Quoz Ind 3CRITICALFLRT-3In-Progress12m left
INC-204009:05Pump TripPS-12 Bur DubaiHIGHVendor: HydroTechAcknowledgedOK
INC-203909:01Road FloodSZR Exit 43HIGHFLRT-1 + 2 TankersIn-Progress08m left
INC-203808:58Citizen ReportKarama ParkMEDIUMUnassignedNew—
INC-203708:53Sensor AnomalyDeiraLOWAutoMonitoringOK

Weather & Forecast Ingest

NCM primary · OpenMeteo fallback · Manual override

Current Severity
AMBER
threshold ≥ 15mm/h
Next 6h Forecast
Heavy
85% confidence
Last Sync
12s ago
NCM OK
Source Status
SourceTypeLast PullStatus
NCM AEPrimary API12sOK
OpenMeteoFallback API30sOK
IoT Rain Gauges (38)MQTT5sOK
Manual OverrideOperator—Idle
Threshold Bands
GREEN < 5 mm/h · routine
YELLOW 5–15 mm/h · monitor
AMBER 15–30 mm/h · pre-deploy
RED > 30 mm/h · full activation

Alert & Threshold Engine

Rule builder · Escalation · SLA

RuleTriggerActionOwnerStatus
R-01 Heavy Rainrainfall_mmph > 15 for 10mNotify Ops + Pre-deploy FLRTOps ManagerActive
R-02 Pump Trippump.status == DOWNAuto incident + Vendor SMSMaintenance LeadActive
R-03 SLA Breachincident.age > sla_targetEscalate +1 levelSection HeadActive
R-04 Citizen Surgereports/min > 20Open War RoomCrisis DirectorActive

SOP / Playbook Automation

Trigger-based workflows with checklists

Active Playbook · "Heavy Rain AMBER"
  1. ✓ Notify Crisis Director (auto-SMS)
  2. ✓ Pre-position 6 tankers at hotspot zones
  3. ✓ Open virtual war-room bridge
  4. ◐ Confirm vendor on-call (4/9 acknowledged)
  5. ○ Issue public advisory via Broadcast module
  6. ○ Brief media liaison
  7. ○ 30-min situation report to leadership
Playbook Library
  • PB-001 Heavy Rain AMBER Running
  • PB-002 Heavy Rain RED
  • PB-003 Pump Station Failure
  • PB-004 Mass Citizen Report Surge
  • PB-005 Sensor Network Outage
  • PB-006 Post-Event Recovery & Debrief

Emergency Broadcast

SMS · Push · Email · Channel fallback

Compose Broadcast
SMSPushEmailWhatsApp
Recent Broadcasts
BR-118FLRT Pre-deploySMS+PushDelivered 18/18
BR-117Public Advisory · SZRSMSDelivered 12,402
BR-116Vendor On-CallSMS+Email4/9 ack

Virtual War Room

Bridge call · Shared map · Live notes · Recording

Bridge — INC-2041
CD
Crisis Director
OM
Ops Manager
F3
FLRT-3 Lead
VN
HydroTech
+2
others
Shared Notes (live)
  • 09:14 OM — 2 tankers en-route, ETA 18 min
  • 09:15 F3 — Water level 35 cm, traffic diverted
  • 09:16 VN — Vendor crew leaving depot
  • 09:17 CD — Issue public advisory (Sector A1)

FLRT Dispatch — Operations Centre

First Line Response Team · Live tracking · Readiness · AI-assisted allocation

Teams Active
12 / 18
67% utilisation · +2 vs avg
Avg Response Time
8.4 min
SLA 12m · 92% met
Open Jobs
9
3 at SLA risk
Readiness Index
86%
PPE · Cert · Hours
Live GPS Tracking — All FLRTs Refresh 5s
On-SiteEn-RouteStandbyOff-Duty
All SectorsSector A1Sector B2Sector C1Heatmap: RiskLayer: HydrantsLayer: Hospitals
Team Readiness Indicators
TeamFitnessPPECertHoursVehicleScore
FLRT-1Pass6/6Valid4.2hOK96
FLRT-2Pass5/5Valid1.0hOK98
FLRT-3Review6/6Valid6.8hOK82
FLRT-4Pass3/4Valid5.5hRefuel74
FLRT-5Pass5/5Exp 7d3.1hOK88
FLRT-6Pass4/4Valid0.5hOK99
Composite score = 0.3·Fitness + 0.2·PPE + 0.2·Cert + 0.2·HoursRemaining + 0.1·Vehicle
Active Team Roster Click team for full profile
FLRT-1 · AlphaOn-Site
Lead: A. Saeed · 6 members · TR-104
📍 SZR Ex 43 · 🛣️ ETA-clear 14 min
🎯 INC-2039 Road Flood — pumping
Job 62% · ELT 09:48
FLRT-2 · BravoStandby
Lead: M. Khan · 5 members · TR-108
📍 Depot 2 · 🛣️ Pre-positioned
🎯 Awaiting allocation
Ready · 15 min from Sector A1
FLRT-3 · CharlieOn-Site
Lead: R. Singh · 6 members · TR-112
📍 Al Quoz Ind 3 · 🛣️ Critical zone
🎯 INC-2041 Water-logging — sandbag wall
Job 34% · ELT 10:22 · ⚠ Tanker req'd
FLRT-4 · DeltaRefuel
Lead: H. Ali · 4 members · TR-115
📍 Depot 1 · ⛽ Fuel station
🎯 Available in 8 min
Refuel 78% · 1 PPE missing
FLRT-5 · EchoEn-Route
Lead: F. Noor · 5 members · TR-119
📍 Karama Park · 🛣️ ETA 4 min
🎯 INC-2038 Citizen Report
Travel 80% · Route optimised
FLRT-6 · FoxtrotStandby
Lead: J. Patel · 4 members · TR-122
📍 Deira Hub · 🛣️ Sector C cover
🎯 Awaiting allocation
Ready · Just on-shift
🤖 AI Allocation Recommendations Confidence 91%
IncidentBest TeamETAWhyAction
INC-2042 Sector BFLRT-211 minClosest standby · skill match · capacity OK
INC-2043 DeiraFLRT-66 minSector cover · just on-shift · full PPE
INC-2044 JLTFLRT-2 (split)18 min2 tankers required · split crew advised
Operations Metrics — Last 24h
Jobs Closed
47
+12% WoW
SLA Compliance
92%
Target 90%
Avg Travel
7.1 km
-0.4 km
Crew-Hours
312
3 OT alerts
Hourly dispatch volume
Live Activity Feed
  • 🟢 09:18 · FLRT-6 marked ON-SHIFT · Deira Hub
  • 🔴 09:16 · FLRT-3 requested 2 additional tankers · INC-2041 escalated
  • 🟠 09:14 · FLRT-5 dispatched to INC-2038 · Auto-routed via E11
  • 🟡 09:12 · FLRT-4 entered refuel at Depot 1 · ETA-ready 09:26
  • 🟢 09:08 · FLRT-1 closed checkpoint task on INC-2039 · 62% complete
  • ⚙ 09:05 · AI recommended FLRT-2 pre-position to Sector A1 — accepted by Ops Manager

Tanker & Fleet Dispatch — Operations Centre

Fleet overview · Live GPS tracking · Cycle planning · Driver readiness · AI route optimisation

Fleet Total
42
10m³ × 28 · 15m³ × 14
In-Cycle
34
81% utilisation
Idle / Standby
6
Avail in 0–8 min
Maintenance
2
TK-218 brakes · TK-227 PM
Avg Cycle
42 min
−3 min vs target
Volume Pumped (24h)
2,840 m³
+18% peak
Discharge Pts Open
7 / 9
Pt-2 capacity 90%
Driver Hours OT
4
2 within 30 min cap
Live Fleet Tracking GPS · 10s refresh
Loaded→DischargeReturningLoadingIncident Site
All Tankers10m³15m³Layer: Pump StationsLayer: Discharge PtsGeofence: CityReplay 30 min
Cycle Phase Distribution
Loading
7
Loaded
9
Discharging
8
Returning
10
Idle
6
Discharge Point Capacity
PointUsedQueueStatus
DP-1 Al Khail1OK
DP-2 Jebel Ali3Near Cap
DP-3 Hatta Drain0OK
DP-5 Sewa Outfall0OK
DP-6 Deira5Full
Tanker Live Status 42 vehicles · click row to open profile
TankerDriverCapPhaseFrom → ToSpeedFuelTank LvlCycle #HoursHealthAction
TK-201O. Rahman10m³Loaded→DP-3PS-12 → DP-338 km/h54.2hOK
TK-202S. Iqbal10m³ReturningDP-1 → PS-0852 km/h76.1hFuel Low
TK-203K. Verma15m³LoadingPS-04 → DP-5043.0hOK
TK-205P. Joseph15m³On-IncidentINC-2041 Al Quoz032.4hOK
TK-208R. Hussain10m³Dischargingat DP-2065.5hOK
TK-211—10m³IdleDepot 1000hOK
TK-218—15m³MaintenanceWorkshop A0————Brake
TK-224I. Bashir15m³Loaded→DP-6PS-09 → DP-644 km/h54.0hDP-6 Full
Driver Status & Readiness
DriverTankerShiftHoursHoS CapLicenceFitnessStatus
O. RahmanTK-20106:00–18:004.2 / 11ValidPassDriving
S. IqbalTK-20206:00–18:006.1 / 11ValidPassReturning
K. VermaTK-20306:00–18:003.0 / 11Exp 14dPassLoading
P. JosephTK-20506:00–18:002.4 / 11ValidPassOn-Inc
R. HussainTK-20806:00–18:005.5 / 11ValidPassDischarge
A. Mubarak—Standby0 / 11ValidPassAvailable
D. Costa—Standby0 / 11ValidMed DueHold
🤖 Incident Allocation Panel AI-assist
✓TankerCapETAHoS LeftCycle FitScore
☑TK-21110m³9 min11hBest97
☑TK-22415m³14 min (after reroute)7hGood89
☐TK-20210m³22 min (post-refuel)4.9hOK74
☐TK-20810m³26 min (after DP)5.5hOK71
Tanker Operations Details — TK-201 (selected)
Reg / VIN
D-44218 / WDB9341…
Make / Model
MAN TGS 26.400
Capacity / Pump
10 m³ / 1,200 L/min
Last PM
22 Apr — Next 22 Jun
Odometer
184,302 km
Engine Hours
9,418 h
Today's Cycle Log
#PickupDropVolCycle TimeStatus
1PS-12 06:42DP-3 07:1810m³36 minDone
2PS-12 07:30DP-3 08:0810m³38 minDone
3PS-12 08:18DP-3 08:5510m³37 minDone
4PS-12 09:04DP-3 (en-route)10m³—Active
Fleet Operations Metrics — Last 24h
Cycles Completed
284
+22 vs avg
m³ Pumped
2,840
98% target
Avg Cycle
42 min
−3 min
Fuel Spend
AED 4,820
+6%
Idle Time %
9.4%
Target ≤12%
Geofence Breach
2
TK-208 · TK-224
Hourly cycles completed
Fleet Alerts & Telemetry Events
  • 🔴 09:19 · Geofence breach — TK-224 outside city zone (recovered)
  • 🟠 09:17 · DP-6 Deira reached 100% — 5 tankers queued · auto-reroute proposed
  • 🟡 09:14 · TK-202 fuel below 45% · refuel suggested at Depot 2
  • 🟢 09:12 · TK-211 marked AVAILABLE · standby at Depot 1
  • 🛠 09:05 · TK-218 brake diagnostic flagged · workshop job card auto-created
  • 🤖 09:00 · AI re-optimised 8 routes · est. saving 11 min/cycle

Vendor Job Cards

Outsourced work · Acceptance · Proofs

Job#VendorScopeSiteIssuedSLAStatus
JC-901HydroTechPump rebuildPS-1209:064hIn-Progress
JC-900RoadCareDebris clearSZR-4308:442hAcknowledged
JC-899AquaProDrain jettingKarama08:306hDone — Awaiting Sign-off

Requests & Commitments

Two-sided ledger of needs vs pledges (ICS)

Open Requests
REQ-554× Submersible pumpsAl QuozPartial 2/4
REQ-54200× SandbagsKaramaOpen
REQ-532× Diesel gensetsPS-08Committed
Commitments
COM-77Civil Defence2 pumps → REQ-55ETA 25m
COM-76RTATraffic diversion → INC-2039Active
COM-75HydroTechGenset → REQ-53Delivered

Damage & Needs Assessment

Templated rapid assessment forms

Form: Rapid Flood Assessment v3

Standby Staff Control

Roster · Call-Out · Readiness · Coverage

On-Standby Now
142
across 14 trades
Acknowledged
128
90% within 10 min SLA
No-Response
6
auto-escalated
Coverage Gaps
2
Sector A2 night shift
Active Standby Roster
RosterTradeSectorWindowRequiredConfirmedLeadStatus
STB-2026-051Pump OperatorA1 Bur Dubai18:00–06:001212A. SaeedFull
STB-2026-052Tanker DriverA2 Karama18:00–06:00109M. Khan1 short
STB-2026-053FLRT CrewB1 Deira00:00–12:0088R. SinghFull
STB-2026-054ElectricalB2 Al Quoz18:00–06:0064H. AliGap
STB-2026-055Aqua Fence TeamA1 SZRPre-position55Y. OmarDeployed
Call-Out Wave Builder
WaveTriggerAudienceChannelAck WindowEscalation
W1 PrimaryAmber AlertStandby + LeadPush + SMS10 min→ W2
W2 BackupNo-Ack from W1Backup poolSMS + Voice15 min→ W3
W3 Mutual AidCoverage gapVendor on-callVoice + Email20 minOCC
Readiness & Compliance
CheckRequiredCompliantGap
Fitness for Duty1481462
PPE Issued1481480
Confined Space Cert40373
Working Hours (DOL)——OK
Driver Hours / Fatigue22211
Live Acknowledgement Stream
TimeStaffRosterChannelResponseGeo
17:42Ahmed S.STB-051PushConfirmBur Dubai
17:43Mariam K.STB-052SMSConfirmKarama
17:46Faisal R.STB-054VoiceDecline – sick—
17:48Vendor: HydroTechW3EmailPending—
Attendance & GPS Check-In Board
StaffRosterReporting PtGeo-fenceCheck-Invs TargetPPE Selfie
Ahmed S.STB-051Depot-3In05:24−6 m✓
Mariam K.STB-052Depot-1In05:31+1 m✓
Faisal R.STB-054Depot-3Outside———
L. AhmedSTB-053Depot-2In05:18−12 mPending
Geo-fence radius 75 m · auto-payroll posting on check-out · audit-grade ledger
Standby Availability Heatmap (Next 24h)
TradeNow+6h+12h+18h+24h
Pump Operator121291212
Tanker Driver986810
FLRT Crew88888
Electrical44356
Aqua Fence55555
Critical Escalation Broadcasts
AlertSeverityAudienceSentAck %Auto-Escalate
Substation flood — KaramaP168 standby17:5176%→ Wave 2 in 1m
SZR underpass — water risingP222 standby17:3895%—
Coverage gap — B2 nightP3Vendor on-call17:3050%OCC notified
OCC Communication Console
ChannelSubscribersLast ActivityModeRead Receipts
All Standby (Today)14817:54Push + SMS132 / 148
Sector A Lead1217:52PTT Voice12 / 12
Tanker Pool A2217:48Group chat21 / 22
Aqua Fence Crews2017:46Push + Voice20 / 20
All comms retained as audit-grade evidence · linked to Roster & Incident IDs

Aqua Fence Operations

Pre-position · Deploy · Monitor · Recover · Inspect

Total Aqua Fence Stock
2,840 m
across 6 depots
Deployed Now
1,120 m
14 active sites
Pre-Positioned
560 m
5 forward stage points
Out-of-Service
90 m
awaiting inspection
Deployment Workboard
Order#SiteTypeLengthCrewStartedETA CompleteStatusPhoto Proof
AF-301SZR Underpass 43Aqua Fence 1.2m180 mCrew-A (5)16:2017:50Deploying3 / 6
AF-302Karama LoopAqua Fence 0.9m120 mCrew-B (4)16:0517:30Complete6 / 6
AF-303Bur Dubai PS-12HESCO Backup60 mVendor: AquaPro——Scheduled0 / 4
AF-304Al Quoz Depot GateAqua Fence 1.2m80 mCrew-C (3)15:4016:40Blocked – leak2 / 4
Asset Register — Aqua Fence Inventory
SerialTypeLengthDepotLast InspectedConditionStatus
AF-A-118Aqua Fence 1.2m20 mDepot 12026-04-22AAvailable
AF-A-119Aqua Fence 1.2m20 mSZR Stage2026-04-22APre-Positioned
AF-B-044Aqua Fence 0.9m20 mDepot 22026-03-14BAvailable
AF-B-045Aqua Fence 0.9m20 mField2026-02-09C – leakOut-of-Service
HC-014HESCO Bastion10 mDepot 32026-04-30AAvailable
Pre-Position Plan (by Forecast Trigger)
TriggerSiteTypeLengthLead TimeCrewStatus
NCM AmberSZR Ex 431.2m200 m2 hCrew-AReady
NCM AmberKarama Loop0.9m140 m2 hCrew-BReady
NCM RedBur Dubai PS-12HESCO60 m4 hVendorVendor SLA
Tide+SurgeJumeirah Coast1.2m300 m3 hCrew-DStock short 40m
Live Monitoring — Deployed Lines
SiteWater Side cmDry Side cmDifferentialSensorAlarm
SZR Ex 4362458 cmWL-118OK
Karama Loop48246 cmWL-122OK
Al Quoz Gate711853 cmWL-130Seepage
Recovery, Wash-Down & Inspection
OrderSiteStageCrewQA Sign-offReturn-to-Stock
AF-298Deira SouqWash-DownCrew-EPending—
AF-297SatwaInspectionQA-2PassDepot 2
AF-296MirdifRepairVendor: AquaPro—Hold
Crew Live Tracking & Readiness
CrewLeadMembersVehicleCertPPEGPSStatus
AF-Crew-AY. Omar5VAN-AF-035/55/5SZR Ex-43Deploying
AF-Crew-BA. Khan4VAN-AF-074/44/4Karama LoopComplete
AF-Crew-CS. Patel3VAN-AF-092/33/3Al Quoz GateBlocked
AF-Crew-DH. Said4VAN-AF-114/44/4Depot-2Standby
SOP Step Compliance (Live)
OrderSurveyLayoutPPE/TrafficUnrollFillSealLeak Test
AF-301✓✓✓●———
AF-302✓✓✓✓✓✓✓
AF-303———————
AF-304✓✓✓✓Hold——
Step-locks enforce barrier installation SOP · photo evidence per step
Coverage & Site Risk Confirmation
SiteZones ProtectedCoverage %Residual RisksOwner Sign-off
SZR Ex-432 / 2100%0Signed
DXB T2 ramp3 / 395%2 (drain, façade)Pending
Al Quoz Gate1 / 250%1 (door access)Blocked
Damage & Equipment Issues
SerialIssueSeverityReported ByVendor WOStatus
AF-S-2042Abrasion on chamberMinorAF-Crew-BWO-7712Logged
AF-B-045Leak at jointCriticalAF-Crew-CWO-7705OOS
HC-014Bent anchorMinorQA-2—Repaired
Inventory Movement (Used / Available)
DepotTotal (m)DeployedIn-TransitAvailableReserved
Depot-17201802046060
Depot-25401204032060
Depot-38805206024060
SZR Stage360180012060
Mobile (vans)340120120100—
Live-syncs from mobile crew app · serial barcodes scanned per section
Field Escalations
OrderIssueSeverityRouted ToSLAStatus
AF-304Service door padlockedCriticalAsset Owner + DM15 mIn progress
AF-301Stock short 40 mModerateDepot-330 mResolved
AF-302Vendor permit missingModerateVendor desk1 hResolved

Asset Registry

Pumps · Tankers · Generators · Sensors

Asset IDClassModelLocationOwnerHealthNext Service
PMP-0042Submersible PumpGrundfos SL1PS-12DMG-DrainageMaint Due2026-05-18
TK-201Tanker 10m³Volvo FMXMobileDMG-FleetOK2026-06-02
GEN-014Generator 100kVACummins C100Depot 1DMG-FacilitiesOK2026-07-10
SEN-118Rain GaugeVaisala WXTKaramaDMG-IoTOffline—

Inventory & Consumables

Stock by warehouse with reorder alerts

SKUItemWarehouseOn-HandReorderStatus
SB-001Sandbag 25kgWH-North1,2402,000Below ROP
FU-DSLDiesel (L)WH-Central18,40010,000OK
PPE-WWader pairWH-North4230OK
LT-PRTPortable lightWH-South1215Below ROP

HR / Volunteers / On-Call

Rosters · Certifications · Fatigue

NameRoleCertShiftHours (24h)Status
A. SaeedFLRT LeadSwift Water L2Night9.5Approaching limit
M. KhanOperatorPump OpsDay6.0OK
L. AhmedVolunteerFirst AidOn-call2.0OK

Organisation Registry

Internal · Contractors · Partner agencies

OrgTypeCapabilityContactSLAStatus
DMG-DrainageInternalPump ops, tankersops@dm.gov.ae—Active
HydroTechVendorPump repairdesk@hydro.ae4h on-callActive
Civil DefencePartnerRescue, pumpsops@cd.gov.aeMoUActive
RTAPartnerTraffic mgmtcmd@rta.aeMoUActive

Sites & Facilities

Pump stations · Depots · Shelters

CodeTypeNameSectorCapacityStatus
PS-12Pump StationBur Dubai PSA12× 250 L/sDegraded
DP-01DepotAl Quoz DepotB212 vehiclesOK
SH-04ShelterKarama HallA2350 paxStandby

GIS & Map Layers

Flood zones · Drainage · Isochrones

Layer Preview
Layers

Org Hierarchy MDM

Departments · Sections · Cost centres

CodeNameParentTypeCost CentreStatus
DMDubai Metro Guardian—AuthorityCC-000Active
DM-DRDrainageDMDepartmentCC-100Active
DM-DR-OPSDrainage OperationsDM-DRSectionCC-110Active
DM-DR-MNTDrainage MaintenanceDM-DRSectionCC-120Active

Location MDM

Emirate › Sector › Community › Asset point

CodeNameLevelParentGeoStatus
AE-DXBDubaiEmirateAE25.20,55.27Active
DXB-A1Sector A1SectorAE-DXBPolygonActive
DXB-A1-KRMKaramaCommunityDXB-A1PolygonActive
DXB-A1-KRM-PT07Karama Point 07Asset PointDXB-A1-KRM25.24,55.30Active

Incident Category MDM

Type / Sub-type · Severity · Default SOP

CodeTypeSub-typeDefault SeverityDefault SOPStatus
WL-RDWater-loggingRoadwayHIGHPB-001Active
WL-INDWater-loggingIndustrialHIGHPB-001Active
PMP-TRPPumpTrip / FailureHIGHPB-003Active
SEN-OFFSensorOfflineLOWPB-005Active

Asset Class MDM

Class › Model › Spec › Maintenance plan

ClassModelSpecMfrMaint PlanStatus
Submersible PumpSL1.50250 L/sGrundfosPM-90dActive
Tanker 10m³FMX10,000 LVolvoPM-30dActive
Generator 100kVAC100100 kVACumminsPM-180dActive
Rain GaugeWXT0.1 mm res.VaisalaCalib-365dActive

Vendor MDM

KYC · Contracts · SLAs · Rate cards

CodeNameCapabilitySLAContract EndStatus
V-001HydroTechPump repair4h on-call2027-03-31Active
V-002RoadCareDebris removal2h2026-12-31Active
V-003AquaProDrain jetting6h2027-06-30Active
V-004SafeLightLighting rental8h2026-09-30Renew

Users, Roles & Permissions

RBAC matrix · MFA · Audit

UserRoleOrgMFALast LoginStatus
a.saeedFLRT LeadDM-DR-OPSOn09:02Active
m.khanOperatorDM-DR-OPSOn08:55Active
cd.dirCrisis DirectorDMOn08:40Active
vendor.htVendor PortalV-001On09:08Active

UoM, Currency, Calendar MDM

Units · FX · Working calendars

CodeTypeNameBaseFactorStatus
LUoMLitreL1Active
m3UoMCubic metreL1000Active
AEDCurrencyUAE DirhamAED1.000Active
CAL-OPSCalendarOps 24×7——Active

Reference Codes MDM

Status · Reason · Tags

DomainCodeLabelOrderStatus
Incident StatusNEWNew1Active
Incident StatusACKAcknowledged2Active
Closure ReasonRESOLVEDResolved1Active
Closure ReasonDUPLICATEDuplicate2Active

Reports & Dashboards

Operational · Executive · Regulatory

Daily Ops Brief

Auto-generated 06:00 · 18:00

Incident Heatmap

Last 30 days by sector

SLA Compliance

By team / vendor

Asset Reliability

MTBF / MTTR

Vendor Scorecard

Quarterly

Regulatory Pack

ISO 22320 evidence

Predictive Analytics (Phase 3)

Hotspot prediction · Demand forecast · Asset failure

Hotspot Confidence
82%
Sector A1, next 3h
Tanker Demand (next 6h)
48 cycles
+15%
Predicted Pump Failures (30d)
2
PMP-0042, PMP-0118
Model Registry
M-01 Hotspot v2.3XGBoostAUC 0.88Production
M-02 Demand v1.4ProphetMAPE 11%Production
M-03 Asset Fail v0.9SurvivalC-idx 0.71Shadow

Audit Trail

Tamper-evident hash chain

TimestampActorActionEntityHash
09:17:02cd.dirUPDATEINC-2041 severity → CRITICALa91f…7c
09:16:48sysAUTO-ESCALATEINC-2040 → Section Headb7e4…11
09:15:30a.saeedCHECKLIST_TICKPB-001 step 4c33d…aa
09:14:11cd.dirBROADCAST_SENDBR-118d10e…02

Compliance & Policy

ISO 22320/22301 · NCEMA · Evidence

ControlStandardOwnerEvidenceStatus
A.5.1 Incident CmdISO 22320Crisis DirectorSOP PB-001..006Met
BC.6.1 BCP TestISO 22301Risk LeadDrill 2026-03 reportMet
NCEMA L2 ReportingNCEMAPMOQuarterly pack Q1Met
A.8.2 Data Class.ISO 27001CISOTagging policy v2Partial

Integrations & API

NCM · RTA · Police · IoT · ERP — API catalog

SystemDirectionProtocolAuthStatus
NCM WeatherInboundRESTAPI KeyLive
RTA TrafficBi-directionalREST + WebhookOAuth2Live
Police CADOutboundRESTmTLSPhase 2
IoT GatewayInboundMQTTX.509Live
ERPNext FinanceBi-directionalRESTOAuth2Live
SMS GatewayOutboundSMPPAccountLive

System Settings

Tenancy · Branding · Retention · Backups

Tenancy
Data Retention